Terms of Service

These Terms govern your use of products and services provided by Cedr AI Labs, an Indian private limited company with its registered office at Sector 137, Noida 201305. Throughout this document we refer to ourselves as "Cedr" or "we", and to you, the account holder, as "you".

By creating an account, you agree to these Terms. If you sign in on behalf of a business, you confirm you have the authority to bind that business.

Cedr provides software products, currently RentCare, to help you run a small business: collect payments, send invoices, track ledgers, generate compliance reports. We do not provide legal, financial, or tax advice. Reports we generate (e.g. Schedule HP) are best-efforts based on the data you enter and the tax rules in force; you remain responsible for the accuracy of what you file.

We aim for 99.5% monthly availability (about 3.6 hours of downtime a month). When we breach this, we credit your account on request. Planned maintenance is announced 48 hours in advance and scheduled outside Indian business hours.

You are responsible for keeping your account credentials secret. If your phone is lost, change your number with us immediately. You agree not to:

• Use Cedr to commit fraud, money laundering, or any act prohibited under Indian law.
• Upload data you do not have the legal right to use, including data about third parties without their consent.
• Attempt to reverse-engineer, scrape, or republish parts of the product without written permission.
• Resell or sublicense access without a separate written agreement.
• Misuse the WhatsApp / SMS / email features to send unsolicited bulk messages, every reminder we send must be to a tenant or counterparty you have an actual business relationship with.

We may suspend or terminate accounts that breach these rules. Where suspension affects your ability to run your business, we will give you 14 days' notice and an opportunity to export your data before terminating.

Pricing for each product is published on its own page (e.g. RentCare pricing). All prices are in Indian rupees, billed annually unless explicitly stated otherwise. GST at 18% is added on top. Card surcharges, if any, are absorbed by us.

For subscription plans we charge in advance for the upcoming year. Mid-cycle upgrades are pro-rated. Mid-cycle downgrades take effect at the next renewal. Refunds are handled per the Refund Policy.

You retain full ownership of every record you put into a Cedr product. You grant us a limited licence to process that data only as needed to operate the service for you (host it, back it up, generate reports). The licence ends the moment you delete the data.

On termination, we keep your data accessible for a 90-day grace period during which you can re-subscribe or export. After 90 days, we permanently delete it, retaining only anonymised audit logs for the period required by Indian tax law.

Cedr provides the service "as is" with no warranty beyond what is required by Indian law. To the maximum extent permitted by law, our total aggregate liability to you under these Terms shall not exceed the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including lost rent, lost profit, or business interruption.

Nothing in this section limits liability for fraud, gross negligence, or any liability that cannot be excluded under Indian law.

These Terms are governed by the laws of India. Any dispute that we cannot resolve in good-faith conversation shall be referred to arbitration in Noida under the Arbitration and Conciliation Act, 1996, by a single arbitrator mutually appointed. The language of arbitration shall be English. Either party may seek interim relief from a court of competent jurisdiction in Noida.

We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect, and previous versions will remain accessible at cedrailabs.in/legal/archive. Continued use of the service after an update constitutes acceptance.